Exchange / Return Policy
No Return Policy
We do not accept returns or provide refunds. Customers may request an exchange only, subject to the eligibility conditions and 7-business-day exchange window stated above.
Items that do not meet the exchange requirements will not be eligible for exchange.
Exchange Eligibility Window
Exchange requests must be raised within 7 business days of the delivery date (not the order date).
Please note: We do not offer a return policy. We only offer exchanges in accordance with the policy below.
Eligible Conditions
An item qualifies for exchange if:
- It has a genuine manufacturing defect (e.g., faulty zipper, broken wheel, lock malfunction), or
- There is a size/style mismatch from what was ordered.
- All original tags are still attached.
- The item is in its original packaging, complete with any accessories, warranty cards, or accompanying materials it shipped with.
- The item is unused and shows no signs of wear
Non-Exchangeable Items
The following items are not eligible for exchange:
- Items damaged due to customer mishandling, misuse, or normal wear and tear.
- Items without original tags, packaging, or proof of purchase.
- Exchange requests made after the 7-business-day window.
- Items that have been used, checked in on a flight, or show signs of travel wear.
Proof of Purchase
A receipt, order confirmation email, or invoice number is required for all exchange requests.
How to Initiate an Exchange
Contact customer care at +92 331 2255053 or sales@alburhanluggage.com within 7 business days of delivery, with:
- Your order number.
- Photos of the issue, if the item has a defect.
- The reason for the exchange.
Our team will review your request and confirm eligibility.
If approved, we will arrange for the item to be collected or advise you on drop-off at your nearest store/flagship location.
Once the item is received, it will be inspected to confirm that it meets the exchange conditions before the exchange is processed.
Defective or Incorrect Items
If you received a defective product or the wrong item, this is treated as our error. Please contact us immediately with photos, and we will prioritize the resolution at no additional cost to you.
For exchanges due to a change of mind or customer preference, return/exchange logistics will be the customer's responsibility.
Exchange Availability
If the size, color, or model you want in exchange is out of stock, our team will offer you the closest available alternative or hold your exchange request until the requested item is restocked, whichever you prefer.
Important: Al Burhan Luggage does not have a return or refund policy. We only offer exchanges within 7 business days of receiving the order, subject to the conditions stated above.