Refund Policy

Exchange Settlement & Refund Policy 

Please note: Al Burhan Luggage does not offer a return or refund. We only offer exchanges, subject to the Exchange Policy and the eligibility conditions stated below.

Exchange Process

There is no cash refund, store credit, gift card, or business cheque settlement for returned goods, as returns and refunds are not offered.

Where an exchange is approved, the eligible item will be exchanged for the requested size, color, or model, subject to availability.

If the requested item is unavailable, our team will offer the closest available alternative or hold the exchange request until the requested item is restocked, whichever you prefer.

No Refund or Return

Cash refunds are not offered under any circumstance. We do not provide refunds to a bank account, credit/debit card, original payment method, store credit, gift card, or through a business cheque.

Customers may only request an exchange in accordance with our Exchange Policy.

Important

Al Burhan Luggage does not offer returns, refunds, store credits, gift cards, or cash settlements. Our policy provides for exchanges only, and exchange requests must be submitted within 7 business days of receiving the order and must meet all applicable eligibility conditions.