Shipping & Delivery Policy

Order Processing

Orders are processed within 24 hours of confirmation, Monday–Friday. Orders placed on weekends or public holidays are processed on the next business day.

Delivery Coverage and Fees

Al Burhan Luggage delivers across Pakistan. Wherever you place an order within Pakistan, we aim to deliver your goods to your provided delivery address.

Shipping and delivery charges will be calculated and added at checkout based on the applicable delivery location and order details.

The final shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

Delivery Lead Time

All the lead times specified below are calculated starting from the day the merchant dispatches the package:

Karachi / Lahore / Islamabad / Rawalpindi : Delivery within 1-2 working days after dispatch
Other cities within Pakistan: Delivery within 3-6 working days after dispatch

If your delivery address is located in a remote area, or outside the scope of major cities, you may occasionally need to wait longer for delivery due to limitations of the local courier outlet coverage.

Delivery Date

We only process orders and dispatch packages from Monday to Friday, and we only arrange courier delivery during this period.
On weekends or Pakistan's public holidays, we will not process your order, will not dispatch the package, and couriers will not carry out door-to-door delivery.
If you place an order on a weekend or a public holiday, once dispatched, a tracking number/courier reference will be shared so you can follow your shipment.

Urgent / Time-Sensitive Orders

If you need delivery by a specific date (e.g. before a flight), contact customer care at +92 331 2255053 before placing the order, and we'll confirm whether it's feasible.

Delivery Attempts & Failed Delivery

The courier will typically make [1–2] delivery attempts. If delivery fails due to an incorrect address, unavailability, or refusal to accept at the doorstep, the order may be returned to us, and re-delivery charges may apply.

Order Inspection on Delivery

Please inspect your package at the time of delivery.
If the outer packaging is visibly damaged or tampered with, you may refuse delivery or note the damage with the rider before accepting.
Report any transit damage to us within 24 hours with photos; see the Return Policy for damaged/defective items.

Delays Beyond Our Control

Delivery estimates may be affected by weather, customs processes (for any imported items), courier disruptions, political/law-and-order situations, or public holidays. We'll proactively notify you of any known delay affecting your order.

Address Accuracy

Please double-check your delivery address and contact number at checkout. We are not responsible for delays or non-delivery caused by incomplete or incorrect address details provided by the customer.